Shipping policy
Last Updated: June 23, 2026
At PupGlam, we’re excited to bring products that make your furry friend happier and more comfortable. We work hard to process and deliver every order as quickly and safely as possible.
Please review our shipping details below.
Order Processing Time
After placing your order, our team carefully prepares your items for shipment.
Processing Time:
1–3 business days
Once your order has been processed and shipped, you will receive a confirmation email with your tracking information.
Shipping Time
Delivery times may vary depending on your location and shipping carrier.
Estimated Delivery Time:
7–20 business days
Please note that delivery times are estimates and may be affected by factors outside of our control, including:
- Carrier delays
- Weather conditions
- Holidays
- Customs processing
- Incorrect shipping information provided by the customer
Order Tracking
Once your order ships, you will receive a tracking number via email.
You can use our Order Tracking page to check your delivery status at any time.
Please allow 24–72 hours after receiving your tracking number for tracking information to update.
Shipping Address
Please make sure your shipping address is correct before completing your purchase.
If you notice an error in your shipping information, contact us as soon as possible. We will do our best to update your order before it is processed.
Once an order has been shipped, we cannot guarantee changes can be made.
Lost, Delayed, or Missing Packages
PupGlam is not responsible for delays caused by shipping carriers, customs, or circumstances outside of our control.
If your tracking shows your package has been delivered but you cannot locate it, please:
- Check around your property and with neighbors.
- Contact your local delivery carrier.
- Contact our support team if you need further assistance.
We will do our best to help resolve the issue.
International Shipping
We proudly serve pet lovers worldwide.
International orders may experience additional delivery times due to customs clearance and local carrier procedures.
Customers are responsible for any applicable customs fees, duties, or taxes required by their country.
Contact Us
If you have any questions about your order or shipping, our support team is happy to help.
📧 Email: hello@pupglam.com
📞 Phone: 1 (561) 345-8064
Thank you for choosing PupGlam ❤️